Brandtrack Integration with Cloudbeds: Make Your Guest Experience Resonate
Great hospitality starts with how a place feels and not just how it runs
Cloudbeds is one of the most powerful property management systems (PMS) in the world, trusted by boutique hotels, resorts, and hostels in over 150 countries. It helps accommodation providers streamline reservations, automate front desk operations, manage housekeeping, and analyze performance — all in one intuitive platform.
But there’s one thing Cloudbeds doesn’t manage, and that’s how your space sounds. This is a very important tool to keep in mind, so that’s where Brandtrack comes in.
By integrating Brandtrack with Cloudbeds, you can go beyond operational efficiency and create a living and breathing guest experience, where the music adapts to occupancy levels, guest profiles, check-in times, and moments of the day. Therefore, you no longer just welcome your guests with a smile, you start welcoming them with a fine music selection.
What does this integration do?
This integration connects your Cloudbeds PMS data — including check-ins, check-outs, guest segmentation, and common area occupancy — with Brandtrack’s AI-powered music engine. As a result, the hotel ambiance changes dynamically, minute by minute, to match the reality of your space.
For example:
- Check-in window opens: Playlists become warm and inviting to create a welcoming tone at the front desk and lobby.
- Evening lounge hours: Shift to smooth jazz or ambient house to encourage guests to unwind and linger at the bar.
- Peak breakfast hour: Energizing acoustic playlists help guests ease into the day without disrupting calm.
- Quiet mid-morning in common areas: Soft, instrumental music maintains brand atmosphere without intruding on conversations or laptop time.
Whether you run a five-star hotel or an independent boutique stay, Brandtrack makes sure your space doesn’t just serve, but also speaks.
Benefits of integrating Cloudbeds with Brandtrack
📶 Atmosphere that responds to guest flow
Your lobby, dining area, and lounges evolve in real time with who’s coming, going, or staying — just like your staff does.
📈 Increase length of stay and on-site spend
Guests are more likely to linger in spaces that feel emotionally aligned. Brandtrack users report an average 22% increase in ancillary revenue, driven by higher engagement in common areas, bars, and amenities.
🛎️ First impressions that last
The music guests hear when they arrive sets the tone for their stay. This integration ensures that tone is always aligned with occupancy and time of day.
💡 Multi-zone music management
Brandtrack lets you segment music by area (lobby, spa, café, rooftop) — all synced with Cloudbeds guest activity and service times.
📬 Personalize the guest journey
Use Cloudbeds tags like “honeymoon,” “business,” or “family” to curate different music experiences in private or shared zones.
🧠 Reduce unnecessary manual tasks for staff
No need to assign music changes to your team. Brandtrack does the thinking — your staff focuses on the guest.
💸 Fully licensed for commercial use
Protect your hotel from the high cost of unlicensed music use — up to $450,000/year in potential risk.
How to activate this integration
- Log into MyBrandtrack
- Go to the “Integrations” menu
- Select Cloudbeds
- Click Activate Integration
- We connect your PMS data to our system and begin configuration
We work with your brand and operations team to define musical behavior across time blocks, guest types, zones, and service phases — then automate it for consistency and elegance.
Let your hotel sound as intentional as it looks
Cloudbeds makes your operation seamless, and Brandtrack’s integration makes it sensational.
Together, they transform your property into a hospitality experience that’s more than clean check-ins and efficient booking — it’s atmosphere, emotion, and memory, layered through sound.
Activate the Cloudbeds integration today in MyBrandtrack and give your space the soundtrack your service deserves.